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   Instructions on how to use the CSDA Event Manager Application  

·      Register Early – Registrations are taken on a first-come, first serve basis.  All trainings have a limited capacity.  Even if tuition is being waived you still MUST register.  All registrations are now done online.

·         Substitutions and cancellations will be accepted.  However, all cancellations must be received at least two weeks prior to the event.  The cancellation deadline will be reflected in the training brochure.  If you are unable to attend a training for which you have registered, you must cancel your registration EVEN IF THE TRAINING FEE IS WAIVED.  Please keep in mind that if you don’t cancel and the training is full, you are keeping another person from attending.

·         Training tuition may include additional fees for food and beverage costs.  If so, all meals will be specified in the training brochure.

·         CSDA assumes no responsibility for air/land transportation or hotel accommodations for attendees of any CSDA training.  Please call the hotel directly to make your room reservations.  Please do not make non-refundable flight arrangements before you receive registration confirmation from CSDA.  Please also note: Each training announcement specifies a hotel reservation cut-off date; however, please make your room reservations as soon as possible because rooms may sell out before the cut off date; however, please make your room reservations as soon as possible because rooms may sell out before the cut off date.

·         If you have a disability that may affect your participation, please notify the CSDA Event Coordinator.  We cannot ensure the availability of appropriate accommodations without prior notification of need.


Upcoming Events


Customer Service Forum 7/09

Customer Service Forum - JULY 09 (Forum)

 
Start Date: Thursday, July 16, 2009
End Date: Thursday, July 16, 2009

Overview: The Customer Service Forum being offered to California Child Support Professionals. The continued objective of the Customer Service Forum is to bring LCSA and State call center/public contact managers and or/supervisors together for the purpose of identifying, discussing and resolving the customer service issues.
 
The forum is intended for managers and supervisors of call center and interview teams who are on the front line of customer contact. Lunch will be provided with your registration.

July 2009
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LPC 7/09

Legal Practices Committee - JULY 09 (MCLE)

 
Start Date: Friday, July 24, 2009
End Date: Friday, July 24, 2009

Overview: In order to receive MCLE credit the Attorneys attending the CSDA Legal Practices Committee Meeting MUST register online (even if remotely participating).  MCLE credit will be applied upon receipt of the sign-in sheet.  Certificates will be available under "view my events" when you log in to the system.  If you have any questions, please contact Lisa Bispham at 916-446-6700 ext. 100.

July 2009
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LPC 8/09

Legal Practices Committee - AUG 09 (MCLE)

 
Start Date: Thursday, August 27, 2009
End Date: Friday, August 28, 2009

Overview: In order to receive MCLE credit the Attorneys attending the CSDA Legal Practices Committee Meeting MUST register online (even if remotely participating).  MCLE credit will be applied upon receipt of the sign-in sheet.  Certificates will be available under "view my events" when you log in to the system.  If you have any questions, please contact Lisa Bispham at 916-446-6700 ext. 100.

August 2009
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LPC 9/09

Legal Practices Committee - SEPT 09 (MCLE)

 
Start Date: Friday, September 25, 2009
End Date: Friday, September 25, 2009

Overview: In order to receive MCLE credit the Attorneys attending the CSDA Legal Practices Committee Meeting MUST register online (even if remotely participating).  MCLE credit will be applied upon receipt of the sign-in sheet.  Certificates will be available under "view my events" when you log in to the system.  If you have any questions, please contact Lisa Bispham at 916-446-6700 ext. 100.

September 2009
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Annual Training Conference

2009 Annual Child Support Training Conference & Ex (Conference)

 
Start Date: Tuesday, October 20, 2009
End Date: Thursday, October 22, 2009

Overview: The California Child Support Directors Association (CSDA) in partnership with California Department of Child Support Services (DCSS) invites you to participate in the 2009 Annual Child Support Training Conference and Expo. 

The annual conference is designed to provide child support professionals from local, state and federal government agencies, tribes, and vendors a meaningful and relevant training experience. 

The early bird cost to attend the full conference is $375; the one-day rate is $150.  The deadline to register at the early bird rate is June 30, 2009. The rate after July 1 will be $425 to attend the full conference; $200 for one day. 

NOTE: The conference brochure will be posted to this site and to www.csdaca.org the first week of May and will include more in-depth conference information.


October 2009
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Exhibitor and Sponsorship Opportunities

2009 Conference Exhibitor and Sponsorship Opportun (Sponsorships)

 
Start Date: Monday, October 19, 2009
End Date: Wednesday, October 21, 2009

Overview: The California 2009 Annual Child Support Training Conference and Expo, attended by hundreds of Child Support Professionals, offers exhibition and sponsorship opportunities.

The 2009 Annual Child Support Training Conference and Expo will be held at the Hyatt Regency Orange County in Garden Grove, California on October 20 - 22.  The Hyatt Regency Orange County is conveniently located to both John Wayne/Orange County Airport (13 miles) and Los Angeles International Airport (35 miles.).

For more information download the 2009 Annual Conference Exhibitor and Sponsor Packet which can be found by pressing the button below, or on the CSDA website at www.csdaca.org.

If you have any questions, please contact Kathy Sokolik at (831) 454-3632 or by email at dcs001@dcss.co.santa-cruz.ca.us

Without your support the annual conference would not be possible.  Thank You!

October 2009
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Customer Service Forum 10/09

Customer Service Forum - OCT 09 (Forum)

 
Start Date: Monday, October 19, 2009
End Date: Monday, October 19, 2009

Overview: The CSDA Customer Service Forum will again bring together customer service leaders from all LCSA’s and DCSS to continue the work of developing recommendations for specific Statewide Customer Service Standards, options for coordinated services, and best practices for consideration by all child support agencies, regardless of size or model.

Forum participants: plan to attend your monthly Forum at this pre-conference opportunity in Orange County!


October 2009
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Attorney Forum 10/09

Managing Attorney Forum - OCT 09 (Forum)

 
Start Date: Monday, October 19, 2009
End Date: Monday, October 19, 2009

Overview: The Managing Attorney Forum provides a venue for lead, chief, and supervising attorneys from every local child support agency to meet and discuss issues of common interest. The agenda of the May Forum this year included discussion of statewide uniformity in legal procedures, the protocol for appearances by counties who do not have CMR, and the role of the attorney in improving performance. This meeting will continue the professional and collegial review of issues of mutual concern. In addition, the site of this Forum provides an opportunity to participate in training workshops included in the annual conference curriculum specifically designed to benefit managing attorneys.

October 2009
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TC Forum - 10/09

Training Coordinator Forum - OCT 09 (Forum)

 
Start Date: Monday, October 19, 2009
End Date: Monday, October 19, 2009

Overview: The Training Coordinator (TC) Forum will provide TC’s the opportunity to get to know their peers in other LCSAs, hear about the most recent statewide projects for training, participate in skill-building exercises, and brainstorm ways in which training can facilitate the continuous improvement of child support services in California.

October 2009
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Finance Forum - 10/09

Quarterly Fiscal Officers Forum - OCT 09 (Forum)

 
Start Date: Monday, October 19, 2009
End Date: Monday, October 19, 2009

Overview: Are you part of the “money” crowd? Are you in any way responsible for preparing your departmental budget, monitoring allowable expenditures, or submitting financial reports to the State? When somebody says, “We’re being audited” do heads turn in your general direction? Or when the boss says, “Can you talk to somebody over at DCSS Fiscal about that?” are you the one that picks up the phone? If you answered YES to any these questions and you are looking for an opportunity to network and meet your peers, then the Fiscal Officers Forum is for you. In addition to a substantive dialogue around current and topical fiscal issues, members of the State DCSS fiscal team will also be participating and available to answer your questions.

October 2009
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Employer Forum - 10/09

California Employer Forum - OCT 09 (Forum)

 
Start Date: Monday, October 19, 2009
End Date: Monday, October 19, 2009

Overview:
The Employer Forum is a training and information session designed to provide human resource, accounting and payroll professionals with instruction on the procedures for processing the Income Withholding Order and the National Medical Support Notice.
 
The workshop will include information on the following:
  • Services provided by California's child support agencies
  • Services provided by the State Disbursement Unit (SDU)
  • Where and how to send payments
  • Responsibilities of the employer
  • What to do upon receipt of an Income Withholding Order for Child Support
  • Earnings that may be used for child support
  • Information to provide when sending payments
  • Responsibilities of the employer to enroll dependents in group health insurance
  • Cost guidelines for employee payroll deductions for medical benefits
  • Employer responsibilities upon enrollment of the dependent

October 2009
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Annual Directors Meeting - NOV 09

2009 Annual Directors Meeting (Directors Meeting)

 
Start Date: Monday, November 16, 2009
End Date: Wednesday, November 18, 2009

Overview: Child Support Directors Association (CSDA) invites you to participate in its 2009 Annual Directors Meeting, for all LCSA Directors (and assistant directors based on availability). The meeting will begin at 1:00 pm on Monday, November 16, 2009 and end at 1:00 pm on Wednesday, November 18, 2009.

Registration fee of $200 includes all presentations and scheduled meals (daily refreshment breaks and lunch on Wednesday). Meeting Registration deadline is November 2, 2009.

The group room rate at the Lake Natoma Inn is $84.00/per night. The special rate is only available if you reserve your room BEFORE October 12, 2009. To make hotel reservations, please call 916-351-1500 and note that you would like to make reservations under the CSDA room block.


November 2009
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LPC 10/09

Legal Practices Committee - OCT 09 (Committees)

 
Start Date: Friday, October 23, 2009
End Date: Friday, October 23, 2009

Overview: In order to receive MCLE credit the Attorneys attending the CSDA Legal Practices Committee Meeting MUST register online (even if remotely participating).  MCLE credit will be applied upon receipt of the sign-in sheet.  Certificates will be available under "view my events" when you log in to the system.  If you have any questions, please contact Lisa Bispham at 916-446-6700 ext. 100.

October 2009
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Customer Service Forum 8/09

Customer Service Forum - AUG 09 (Forum)

 
Start Date: Thursday, August 20, 2009
End Date: Thursday, August 20, 2009

Overview: The Customer Service Forum being offered to California Child Support Professionals. The continued objective of the Customer Service Forum is to bring LCSA and State call center/public contact managers and or/supervisors together for the purpose of identifying, discussing and resolving the customer service issues.
 
The forum is intended for managers and supervisors of call center and interview teams who are on the front line of customer contact. Lunch will be provided with your registration.

August 2009
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Customer Service Forum 9/09

Customer Service Forum - SEPT 09 (Forum)

 
Start Date: Wednesday, September 16, 2009
End Date: Wednesday, September 16, 2009

Overview: The Customer Service Forum being offered to California Child Support Professionals. The continued objective of the Customer Service Forum is to bring LCSA and State call center/public contact managers and or/supervisors together for the purpose of identifying, discussing and resolving the customer service issues.
 
The forum is intended for managers and supervisors of call center and interview teams who are on the front line of customer contact. Lunch will be provided with your registration.

September 2009
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Customer Service Forum 11/09

Customer Service Forum - NOV 09 (Forum)

 
Start Date: Thursday, November 12, 2009
End Date: Thursday, November 12, 2009

Overview: The Customer Service Forum being offered to California Child Support Professionals. The continued objective of the Customer Service Forum is to bring LCSA and State call center/public contact managers and or/supervisors together for the purpose of identifying, discussing and resolving the customer service issues.
 
The forum is intended for managers and supervisors of call center and interview teams who are on the front line of customer contact. Lunch will be provided with your registration.

November 2009
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Customer Service Forum 12/09

Customer Service Forum - DEC 09 (Forum)

 
Start Date: Tuesday, December 15, 2009
End Date: Tuesday, December 15, 2009

Overview: The Customer Service Forum being offered to California Child Support Professionals. The continued objective of the Customer Service Forum is to bring LCSA and State call center/public contact managers and or/supervisors together for the purpose of identifying, discussing and resolving the customer service issues.
 
The forum is intended for managers and supervisors of call center and interview teams who are on the front line of customer contact. Lunch will be provided with your registration.

December 2009
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Membership Meeting - 07/09

CSDA Membership Meeting - JULY 09 (Directors Meeting)

 
Start Date: Wednesday, July 08, 2009
End Date: Thursday, July 09, 2009

Overview: In order to receive MCLE credit the Attorneys attending the CSDA Membership Meeting MUST register online (even if remotely participating). MCLE credit will be applied upon receipt of the sign-in sheet. Certificates will be available under "view my events" when you log in to the system. If you have any questions, please contact Lisa Bispham at 916-446-6700 ext. 100.

July 2009
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Child Support Directors Association of California | 925 L Street, Suite 1402, Sacramento, CA 95814 | 916 446 6700 telephone | 916 446 1199 fax